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Accessing your messages 39
P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Call Screening
Call Screening lets you determine who is calling before you accept the call. It
applies only to external calls transferred from the Automated Attendant or from
Custom Call Routing (CCR). See your System Administrator for information on
CCR.
Call Screening is useful in the following circumstances:
• if CLID is not available
• if CLID is not a reliable indication of the caller identity
• if your Enterprise Edge telephone does not have display capabilities
The System Administrator enables the Call Screening feature for your Enterprise
Edge Voice Messaging system.
If Call Screening is unavailable, the call transfers immediately for the following
types of calls:
• internal calls
• external calls placed directly to your phone number
• external calls for which you have established a Personalized greeting
How to use Call Screening
To use the Call Screening feature:
1. You receive an external call that is transferred from the Automated Attendant
or from Custom Call Routing (CCR).
2. Enterprise Edge Voice Messaging announces the caller’s name to you. If the
caller chooses not to record their name, the voice prompt says, “Unknown
caller.”
3. You have the option of accepting the call or having the caller leave a message
in your Enterprise Edge Voice Messaging mailbox:
• press
ANS
or
⁄
to accept the call
• press
QUIT
or
•
to transfer the call to your Enterprise Edge Voice Messaging
mailbox (and the caller is informed that you are not available).
If Call Screening is enabled, Enterprise Edge Voice Messaging asks the caller to
record their name after the tone. (If the caller presses
•
when they are asked to
record their name, the call goes back to the Automated Attendant.) The caller hears
a hold tone while they wait. If you do not answer, the caller is informed that you are
not available, and the call transfers to your mailbox.
Since some callers may not like recording their name and waiting for service, use
this feature with discretion.