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P0908524 Issue 01 Enterprise Edge Voice Messaging Reference Guide
Enterprise Edge Voice Messaging Tips
Introduction
This chapter describes some easy to follow guidelines to optimize using Enterprise
Edge Voice Messaging.
Enterprise Edge Voice Messaging Tips
To take advantage of Enterprise Edge Voice Messaging and its many features:
Listen to your messages frequently. Answer your messages promptly to
encourage callers to use Enterprise Edge Voice Messaging and reassure them that
it is as reliable as speaking with you personally.
You do not have to be at your desk to play your messages. When you are away from
your desk, you can play your messages from any touch tone phone.
Clean up your mailbox. There is limited storage in your mailbox and within
Enterprise Edge Voice Messaging. Do not save messages unless you need to listen
to them again. When you are finished with a message, erase the message to free
storage space for yourself and other mailbox owners.
Keep a record of your password in a secure place. Treat your Enterprise Edge
Voice Messaging password as a secret code. Write down your password and keep
it in a safe place. Do not keep your password near your telephone. If you let
someone else have temporary access to your mailbox, change your password
afterwards. If you forget your password, the System Administrator can reset it to the
default password 0000. You can then enter a new password.
When sending messages, make them brief and to the point. More than 75% of
the time spent on a normal business telephone call consists of making small talk,
pleasantries and other socializing. Sending a message rather than making a call can
save you time. Try to avoid sounding hurried or rude while restricting your
messages to the essentials.
Change your Primary greeting frequently. It is a good idea to change your
Primary greeting on a regular basis. Change your greeting to indicate that you listen
to your messages and maintain your mailbox on a regular basis. Change your
Primary greeting to provide a personal touch that frequent callers appreciate.
Make your Alternate greeting specific. Choosing an Alternate greeting usually
means you are away from the office. If you are out of the office, indicate in your
Alternate greeting when you expect to return. If you check your mailbox even
though you are out of the office, make that clear. If callers can reach you at another
phone number, ensure that your message includes the phone number and the time
period of the temporary arrangement. If you are going to be out of the office,
remember to forward your telephone to Enterprise Edge Voice Messaging.
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