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CALLMASTER and CALLMASTER II and III Voice Terminals
Applications
The 602 CALLMASTER and the CALLMASTER II and III voice terminals can be used with the
DEFINITY G1, G2, G3, System 75 (R1V3 or later), and System 85 (R2V2 or later). These voice
terminals are especially suitable for Call Management or ACD call-handling positions.
Special Operational Characteristics
The CALLMASTER voice terminals do not have a physical switchhook or handset cradle
(although a handset cradle kit can be ordered separately). These sets are on-hook when there is
no headset plugged physically into either of the two headset jacks. The voice terminals are off-
hook when one or more headsets are plugged into one of the headset jacks.
The Recorder Interface
The 602D CALLMASTER and CALLMASTER II provide a recorder interface which is designed
for recording calls on a standard analog tape recorder. [A recorder with AGC (Automatic Gain
Control) is recommended on the CALLMASTER II with Recorder Interface.] With this interface, a
warning tone (a soft beep repeated every 15 seconds) notifies the agent and the calling party that
the call is being recorded.
Be aware that this tone may be a legal requirement.
To generate this
warning tone while using the Service Observing feature to monitor calls, the split supervisor must
activate the listen/talk mode and remain in this mode while the call is being recorded.
Note: The default setting for the Recorder Interface and the Recording Warning Tones on
the CALLMASTER II with Recorder Interface is ‘‘Enabled.’’ However, the interface
and the warning tones can also be disabled. For directions on disabling these two
features, or to enable them again, see ‘‘Programming the Options’’ (555-015-161).
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