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CALLMASTER and CALLMASTER II and III Voice Terminals
CALLMASTER and CALLMASTER II and III Voice Terminals
The CALLMASTER is a multi-appearance digital voice terminals used primarily as a Call
Management or Automatic Call Distribution (ACD) position. This voice terminal is equipped with
a 2-line by 40-character display that can be used to provide information on incoming and outgo-
ing calls. The unit can be programmed to enter an After-Call Work State following each call for
the completion of service paperwork and can be configured for zip tone operation where calls fol-
low one another in a rapid sequence.
There are several types of CALLMASTER voice terminals: the 602 CALLMASTER, the
603D CALLMASTER called the CALLMASTER II, and the 603E CALLMASTER called the
CALLMASTER III. The 602 CALLMASTER comes in two models: the 602A and the 602D.
Although both of these models are the same in appearance, the 602D CALLMASTER has a
Recorder Interface which allows you to connect the voice terminal to a recording device so that
you can record all voice interactions. The 602A does
not
have a recording interface.
The CALLMASTER II comes with Recorder Interface to record voice interactions. The
CALLMASTER III comes without Recorder Interface. However, both the CALLMASTER II and
the CALLMASTER III are identical in appearance; For easy identification, the model number is
printed on a sticker on the bottom of the voice terminal.
The 602 CALLMASTER has four fixed features (CONFERENCE, DROP, HOLD, and
TRANSFER), 10 call appearance/feature buttons, each with a red and green light, 17 feature-only
buttons, each with a green status light, a Message light, a MUTE button, and a 2-line by
40-character display. The front panel of the 602 CALLMASTER drops down to reveal a
SELF-TEST button, a Ringer-volume control, and a 1-2 switch which can be set only by an
installer.
The CALLMASTER II and III models have four fixed features (CONFERENCE, DROP, HOLD,
and TRANSFER), six call appearance/feature buttons, each with a red and green light,
15 feature-only buttons, each with a green status light, a Message light, a MUTE button, a
SELECT button, a LOG IN and RELEASE button used for processing ACD calls, and a 2-line by
40-character supertwist liquid crystal display.
On the two sides of the 602 CALLMASTER and the CALLMASTER II and III, there is a headset
jack in which you can plug in a headset or, if special adapters are used, a handset. On the rear
of the 602 CALLMASTER, there is a jack for an optional kneewall adapter. You can plug two
headsets or two handsets into this adapter. (Both headsets or handsets must be the same
model.)
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