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Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1: Hold Disconnect Time setting is too long.
What to do: Change Hold Disconnect Time (#203) from Long to Short.
If abandoned calls on hold are disconnected, the problem is solved.
■
■
If abandoned calls on hold still do not disconnect, or the Hold Disconnect Time was
already Short, go to Possible Cause 2.
Possible Cause 2: Local phone company does not send hold release signal.
What to do: Call your local phone company and find out whether they send a hold release
signal. (If not, you may be able to order this service.)
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If the local phone company does not send a hold release signal, or if they do but the
problem still occurs, call the hotline.*
Calls on Hold Are Disconnected
Possible Cause: Hold Disconnect Time setting is too short.
What to do: Change Hold Disconnect Time (#203) from Short to Long.
■ If calls on hold no longer disconnect, the problem is solved.
■
If calls on hold still get disconnected, or the Hold Disconnect Time was already set to
Long, call the hotline.*
Incorrect Date and Time Appear on Phone
Display
Possible Cause: Date and time are not set properly.
What to do: Re-enter the date and time using System Date (#101) and System Time
(#103).
■
If the display works, the problem is solved.
■ If the display still does not work, follow the procedure for “Problem with Phone
Display.”
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your AT&T
Representative or local Authorized Dealer.
Troubleshooting 6-7