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Transferring Calls
Description
This section explains how to transfer calls. Transferring a call lets the user
“pass” a call from one extension to another. Users can transfer only outside
calls to other system extensions.
Related Features
■
To transfer calls to an extension with a single touch, PARTNER-18D and
PARTNER-18 phone users can program the extension number onto an Auto
Dial button—see
Auto Dialing
for more information.
Transferred callers will hear Music or Tones On Hold if either is activated or
silence if neither is selected until the call reaches the destination extension.
Once there, the caller hears ringing. See Music/Tones On Hold (#602).
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Considerations
■
■
When you press [
Transfr
] on a system phone, the call is put on hold and its
associated green light winks.
When you transfer a call from a PARTNER-18D phone, the number to which
you are transferring the call briefly appears on the display.
A transferred call will ring with an intercom ring (ring BEEP on a system
phone, ring-ring on a standard phone) until the originator hangs up, then it
will change to a transfer ring (ring BEEP BEEP on a system phone, ring-ring-
ring on a standard phone).
If you are using the system behind a PBX or Centrex system, the PBX or
■
■
Centrex system may include a call transfer feature that lets you transfer a
call to another Centrex extension, so that the line the call came in on is free
to place and receive other calls. This feature uses the [
Recall ] button, not the
[
Transfr ] button. However, to use Centrex transfer, you must be able to dial
the extension directly using the Centrex extension number; if a Centrex line
is shared by several extensions, you will not be able to use Centrex transfer
to direct the call to a specific extension. For more information, see the
documentation for your PBX or Centrex system.
How to Transfer a Call
System Phone
■
To pass a call to another extension:
1.
While active on the call, press [
Transfr
].
The call is put on hold and you hear intercom dial tone.
2.
Dial the extension number to which you want the call transferred.
5-42 Transferring Calls