Filter
Top Products
Hold
Description
This section explains how to place and retrieve calls on hold, using the [ Hold ]
button on a system phone or the switchhook on a standard phone. (Users can
make and receive calls on another line while a call is on hold.)
Related Features
Callers on hold will hear Music or Tones On Hold, if either is activated or silence
if neither is selected. See Music/Tones on Hold (#602).
Considerations
■
Only one party on an intercom call can put the call on hold. If both parties
try to put the call on hold, the call will be disconnected.
■
If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call hold feature that lets you place a call on
hold and place another call on the same line. For more information, see the
documentation for your PBX or Centrex system. (When your Centrex or PBX
documentation tells you to use a switchhook flash, use the Recall feature
instead.)
Using
System Phone
To place a call on hold, press [
Hold
].
The green light next to the line button winks.
To retrieve a call on hold:
1. Press the line button on which the call is held.
2. If the handset is in the cradle, lift it up or press [
Spkr ].
You are reconnected with the held call. The light next to the line button
changes from winking to steady green.
Standard Phone
To place a call on hold, press the switchhook down once rapidly.
You hear the intercom dial tone. The call is on hold. (Do not hang up the
handset while the call is on hold. If you hang up the handset, the phone will
ring, Answering will reconnect you with the held call.)
To retrieve a call on hold at the extension:
1.
Hang up or press the switchhook.
The call rings back.
2.
Lift the handset or release the switchhook.
You are reconnected with the held call.
5-18 Hold