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Issue 2 December 1995 A-3
Switch Integration Device Problems
Calls are integrated but the message waiting lamp (MWL) does not work.
You receive constant MWI Packet error messages.
The LCD display contains the message Waiting for Remote Access.
Remedy: Refer to Chapter 8, "Switch Integration Device
Administration", and set the baud rate correctly.
Possible Reason: The baud rate for the SID-to-PBX MCI connection may
not be set correctly.
Remedy: Refer to Chapter 8, "Switch Integration Device
Administration" and set the baud rate correctly.
Possible Reason: The MWL may not be administered correctly on the
INTUITY System.
Remedy: Check the administration of the system using Chapter
6 of this document
Possible Reason: The packet format and MWL codes are set incorrectly
on the switch.
Remedy: Refer to Chapter 7, "NEAX 2400 Switch Administration"
and set the information correctly.
Possible Reason: The SMDI cable between the INTUITY System and the
SID may be defective.
Remedy: Replace the cable.
Possible Reason: The RS-232 MCI cable may be defective.
Remedy: Replace the cable.
Possible Reason: The baud rate and parity are not configured correctly
on the SID.
Remedy: Refer to Chapter 8, "Switch Integration Device
Administration" for instructions on configuring the baud
rate and parity for the MCI link and the SMDI link.
Possible Reason: You did not connect an analog phone line to the
modem port.
Remedy: Refer to Chapter 4, "Hardware Installation" for
instructions on connecting an analog phone line to the
modem port.