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10-2 Issue 2 December 1995
Cut-to-Service
Administer the Subscriber Telephones
By forwarding a subscriber extension to the main extension of the UCD group,
the switch sends call information over the MCI link to the SID. The SID converts
the information to SMDI protocol and sends the information to the INTUITY
System. A call forwarded from the switch to an INTUITY System is called an
integrated
call.
You can set three different call forwarding conditions, listed below, depending on
your needs or the needs of the individual subscribers.
■ Forward subscribers for ring-no-answer
■ Forward subscribers for busy conditions
■ Forward subscribers for all calls
Task 1: Forward Subscribers for Ring-No-Answer
Ring-No-Answer
(RNA) refers to an unanswered call. After a specific number of
rings without the call being answered, the call transfers to the UCD group
assigned to the INTUITY System.
NOTE:
The subscriber’s service feature class must contain call forward RNA
SFI=8. Dterm sets may have a function key for forward RNA (FKY=22).
For a station transferred blindly to a ring-no-answer station, the recall timer
takes priority over forward RNA. A call transferred to a busy extension
transfers back to the station that initiated the transfer.
Use the following instructions to forward an RNA call for cut-to-service.
1. Using the subscriber telephone, lift the handset and listen for the dial tone.
2. Dial the access code or press the function key for forward RNA.
After you perform the action, you hear a second dial tone.
NOTE:
If you do not know the access code or the function key for forward
RNA, contact your switch administrator. The switch administrator
sets the codes and function keys during the initial setup of the
switch.
3. Dial the main extension of the UCD group administered for INTUITY
System service.