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Telephone Programming Options
2-27
Programming a Receptionist’s Extension
Call Handling Options
If you set up a centralized telephone answering position at extension 10, use the
following settings to customize it:
■
Call Answering.
If the receptionist should answer
all calls
, use Line
Assignment (#301) to assign all lines to extension 10. Set Line Ringing
for all lines at extension 10 to the desired number of Ring; set the lines
assigned at each user’s extension to Delayed Ring or No Ring.
In Hybrid mode, Immediate Call Answering is the factory setting. (Lines are
assigned as individual line buttons on the phone at extension 10 and all
pool buttons assigned to users’ extensions are set to No Ring.)
■
Backup Call Answering.
If the receptionist should answer some lines
only
when a user does not pick up
, set Line Ringing for those lines at extension
10 to Delayed Ring; set the lines or pools assigned at each user’s
extension to Immediate Ring.
■
No Answering.
If some lines should not be picked up by the receptionist at
all, either set Line Ringing for those lines at extension 10 to No Ring or
simply use Line Assignment (#301) to remove those lines from extension
10. In either case, set Line Access Restriction (#302) to No Access for
those lines at extension 10 to prevent the receptionist from using Direct
Line Pickup to access those lines.
Backup Answering Options
To assist the receptionist in handling calls, consider the following features:
■ Automatic System Answer. Useful during peak calling periods to answer
outside calls while the receptionist is busy on other calls. When activated,
this feature answers incoming calls after a specified number of rings and
plays a customized greeting. Then, depending on how Automatic System
Answer Mode (#121) is programmed, the system either:
— places the call on hold at extension 10 (the light next to the line
button winks green at extension 10 and winks red at all other
extensions that have the line); the outside caller hears
Music-on-Hold, if it is available.
— continues to ring all extensions that have access to the line (the
green light next to the line button at those extensions flash); the
outside caller hears Music-on-Hold, if it is available.
— disconnects the call.
The first two options provide audible and/or visual indication of incoming
calls waiting to be answered.