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Feature Reference
5-132
External Hotline (#311)
Description
This procedure applies only to standard phones.
This System Programming procedure identifies an external hotline extension.
When a user lifts the handset of an external hotline, a predetermined outside
number is dialed automatically. The external number might be, for example, a
frequently called service bureau. The external hotline must be a standard phone,
not a system phone.
After you identify an external hotline extension, you must store the external phone
number for the hotline extension as Personal Speed Dial code 80. Both
procedures are included in “Programming” on the next page.
Related Features
■ Use Hotline (#603) to identify an internal hotline extension.
■ Use Line Assignment (#301) to assign outside lines to the external hotline
extension, Pooled Extension Assignment (#314) to assign pools to the
external hotline extension, and Automatic Line Selection to set the
extension to select outside lines or pools first.
If your use of the external hotline requires immediate dialing of the
programmed number, dedicate a line for use by this extension (do not
assign the line to any other extension or use the line for any other purpose).
■ You can set Line Ringing to No Ring for all lines or pools assigned to the
external hotline to prevent incoming calls from ringing at the extension.
■ Make sure there are no call, or line, or pool restrictions assigned to an
external hotline because that will prevent the outside number from being
dialed. See Outgoing Call Restriction (#401), Line Access Restriction
(#302), and Pool Access Restriction (#315)—Release 2.0 or Later.
■ Do not use Station Lock at an external hotline because it will prevent the
outside number from being dialed.
■ Remove external hotlines from Night Service Group Extensions (#504),
Calling Group Extensions (#502), and Hunt Group Extensions (#505).
■ Do not assign Forced Account Code Entry (#307) to the external hotline.
Considerations
■ Under certain conditions of heavy telephone usage, the external hotline
may be unable to dial the programmed number immediately (for example, if
many of the standard devices connected to your system dial out at the
same time). See “Using” for more information.