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System Problems
6-25
An ASA/DXD Missing Card Error Message Appears
Possible Cause
: You are attempting to record an Automatic System Answer
message (
I
891) or a Direct Extension Dial (DXD) message (
I
892) and an
ASA/DXD PC card is not installed in the processor module.
What to do
: To clear the message, at extension 10, program an Automatic
System Answer (#111) button if you used
I
891 to attempt to record the greeting
or a Direct Extension Dial (#112) button if you used
I
892 to attempt to record the
greeting. Press the programmed button to turn the feature on then press the
programmed button to turn it off again. After you turn the feature off, the error
message should be cleared and you can remove the button assignment using
(#111) or (#112).
Calls on Automatic System Answer Lines Are
Disconnected
Possible Cause:
Automatic System Answer Mode is set to Disconnect.
What to do:
Change Automatic System Answer Mode (#121) from Disconnect
to either Hold or Ring.
■ If calls on Automatic System Answer lines no longer disconnect, the
problem is solved.
■ If calls on Automatic System Answer lines still get disconnected, or the
Automatic System Answer Mode already was set to Hold or Ring, call the
hotline (see page 6-1).
Call on Hold Hangs Up,
but Line Does Not Disconnect
Possible Cause 1:
Hold Disconnect Time setting is too long.
What to do:
Change Hold Disconnect Time (#203) to a shorter interval.
■ If abandoned calls on hold are disconnected, the problem is solved.
■ If abandoned calls on hold still do not disconnect, or if the Hold Disconnect
Time was already set to the shortest interval, go to Possible Cause 2.
Possible Cause 2:
Local phone company does not send hold release signal.
What to do:
Call your local phone company and find out whether they send a hold
release signal. If the local phone company does not send a hold release signal, or
if they do but the problem still occurs, call the hotline (see page 6-1).