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Direct Extension Dial Button (#113)—Release 2.0 or
Later
5-99
Direct Extension Dial Button
(#113)—Release 2.0 or Later
Description
This feature is available only on the system phone at extension 10.
This System Programming procedure identifies a button to be used to turn Direct
Extension Dial (DXD) on and off. This feature permits an outside caller to dial an
extension or Hunt Group directly, without the aid of the receptionist. With Release
3.0 or later, DXD calls also can be transferred directly into a Calling Group. It is
ideal for outside callers who frequently talk with specific employees or service
groups, and know the extension number they are trying to reach. When an outside
call rings on a line programmed with Direct Extension Dial, the system picks it up
after a specified number of rings and plays a short message prompting the caller
to dial the digits of the designated extension, Hunt Group, or Calling Group.
Related Features
■ Do not use this feature in places where Hold Disconnect Time (#203) is
not recognized, because if a caller hangs up after Direct Extension Dial
answers, the line will appear to be busy.
■ The Direct Extension Dial button returns to the status (on/off) it was in
before a power failure occurred or System Reset (#728) was used.
■ Direct Extension Dial affects incoming calls only on lines identified using
Direct Extension Dial Lines (#205).
■ Calls that ring on Direct Extension Dial lines are picked up after two rings,
as a default. To change the number of rings, use Direct Extension Dial
Delay (#112).
■ You must use Direct Extension Dial Record/Playback to record a
message to prompt callers to dial an extension, Hunt Group, or Calling
Group number after the system answers an outside call.
■ If Direct Extension Dial is on, callers hear ringing when the call is
transferred regardless of the Music-on-Hold (#602) or Ring on Transfer
(#119) setting.
■ By default, unanswered calls return to extension 10. You can use Transfer
Return Extension (#306) to specify a different Transfer Return Extension
for extension 10. In this case, all unanswered Direct Extension Dial calls
return to the specified extension as do unanswered calls manually
transferred by extension 10.
■ If Do Not Disturb (F01) is active at a directly dialed extension, the call
returns to extension 10 (or its transfer return extension), unless Call
Forwarding (F11), Call Coverage Rings (#116) or (#320), or VMS Cover
Rings (#117) or (#321) is used.