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Feature Reference
5-276
■ When a call you transferred is answered, if you began the call on an
individual line, the red light goes on next to the line button goes on; if you
began the call on a line in a pool, the call no longer appears on your phone.
■ If you transfer a call to an extension for which you have an Auto Dial button
and the call is unanswered, the green light next to the Auto Dial button
flutters when the call returns to your extension.
■ Calls can be transferred to Calling Groups and Hunt Groups. Hunt Group
calls do not Transfer Return if the call is not answered and if Transfer
Return Rings (#105) is set to 4 or more rings.
■ When you transfer a call from a display phone, the number to which you
are transferring the call briefly appears on the display. If a transferred call is
unanswered, the number of the extension that is returning the transferred
call also appears on display phones.
■ If you are using the system behind a PBX or Centrex system, the PBX or
Centrex system may include a call transfer feature that lets you transfer a
call to another Centrex extension, so that the line on which the call came in
is free to place and receive other calls. However, to use Centrex transfer,
you must be able to dial the extension directly using the Centrex extension
number; if a Centrex line is shared by several extensions, you cannot use
Centrex transfer to direct the call to a specific extension. For more
information about such features, see the documentation for your PBX or
Centrex system. (When your Centrex or PBX documentation tells you to
use a switchhook flash, use the system Recall feature instead.)
■ On a system phone, a transferred call rings with an intercom ring (ring
BEEP) until the originator hangs up, then it changes to a transfer ring (ring
BEEP BEEP). On a standard phone, a transferred call rings with an
intercom ring (ring ring) until the originator hangs up, then it changes to a
transfer ring (ring ring ring).
How to Transfer a Call
System Phone
■ To pass a call to another extension:
1. While active on the call, press
&.
The call is put on hold and you hear intercom dial tone. The green
light next to the line or pool button winks.
2. Dial the extension number (or 7 7 and a Hunt Group number or
7 and a Calling Group number) to which you want the call
transferred.
3. When someone answers, announce the call, then hang up.
If no one answers or the call is refused, press the line
or pool
button
next to the winking green light to reconnect to the caller.