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Call Waiting (#316)
5-61
Call Waiting (#316)
Description
This feature applies only to standard phones.
This System Programming procedure specifies standard phone extensions that
are eligible for Call Waiting. Users who receive a call waiting tone hear two beeps
when they are on a call to indicate a second incoming intercom, transferred, or
outside call. The user can press the switchhook (or Recall or Flash button, if
available) to put the current call on hold and retrieve the second call. To return to
the first call, the user simply presses the switchhook again.
Related Features
■ For instructions for using Call Waiting, see Answering Calls.
■ Call Waiting does not apply to parked calls. See Call Park.
Considerations
■ This feature is distinct from the local telephone company’s Call Waiting
feature. If you use this system feature, do not use your local telephone
company’s Call Waiting feature.
■ The Call Waiting tone (two beeps) is
not
repeated.
■ Use Call Waiting only for standard phone extensions. Do not assign Call
Waiting to extensions that have fax machines, credit card scanners,
modems, or auto attendants because the call-waiting tone will interrupt the
data connection.
■ You cannot transfer either party connected using Call Waiting, conference
in additional parties, or use feature codes while both calls are active.
■ Transfer-return, group call distribution, hunt group, and wake-up calls are
not considered incoming calls for this feature.
Valid Entries
1 = Assigned
2 = Not Assigned
✔
Programming
(See Figure 2-3 on page 2-22 for the location of special programming buttons such
as
s and e on system phones.)