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Feature Reference
5-32
Automatic System Answer Mode
(#121)—Release 2.0 or Later
Description
This System Programming procedure determines how the system handles
Automatic System Answer calls after the greeting plays. There are three available
modes:
■ Hold: places the call on hold at extension 10 (the light next to the line
button winks green at extension 10 and winks red at all other extensions
that have the line); the outside caller hears Music-on-Hold, if it is available.
■ Ring: continues to ring and the green light next to the line button continues
to flash at all extensions that have access to the line; the outside caller
hears Music-on-Hold, if it is available.
■ Disconnect: ends the call immediately after the Automatic System Answer
greeting plays.
Related Features
■ Automatic System Answer affects incoming calls only on lines identified
using Automatic System Answer Lines (#204).
■ You must program a button on the system display phone at extension 10 to
turn Automatic System Answer on and off. Use Automatic System
Answer Button (#111) to program the button.
■ Calls that ring on lines programmed with Automatic System Answer are
picked up after two rings, as a default. To change the number of rings, use
Automatic System Answer Delay (#110).
■ You must use Automatic System Answer Record/Playback to record the
greeting callers hear when the system answers an incoming call.
■ You can set SMDR Talk Time (#611) to Active to include the Talk field on
call reports. For an incoming outside call answered by Automatic System
Answer, this field shows the call duration minus the time the greeting
played and the caller waited for someone to answer the call.
■ For callers to hear Music-on-Hold, Music-on-Hold (#602) must be Active
and an audio source must be connected to the primary processor module.
■ Automatic System Answer Mode should not be set to Hold or Ring if the
disconnect signal from the local telephone company is not recognized by
Hold Disconnect Time (#203).
Considerations
■ The Automatic System/Direct Extension Dial PC card is purchased
separately and must be installed (see
PARTNER PC Card Installation
Instructions
).