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Feature Reference
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Forced Account Code Entry (#307)
Description
This feature applies only to system phones.
This System Programming procedure identifies specific extensions at which users
must enter an account code prior to making outside calls. The account code can
be used to charge telephone calls to a department or client; the account code
prints on call reports if you are using SMDR (Station Message Detail Recording)
or a call accounting package.
Related Features
■ Account Code Entry provides instructions on entering
forced
account
codes.
■ You can use Forced Account Code List (#409) to create a list of valid
account codes. If a Forced Account Code List exists, the system checks
the list whenever a user enters a forced account code. If a forced account
code is valid, the system provides access to an outside line. If a forced
account code is invalid, the system denies access to an outside line—to
dial out, the user must repeat the procedure for entering a forced account
code.
■ For Release 2.0 or earlier, extensions programmed with this feature are
restricted from dialing outside phone numbers on all lines at the
extension—
including numbers on the
Emergency Phone Number List
(#406) —until an account code is entered. If a Forced Account Code List
exists, the account code must match an entry on the list for the user to get
an outside line.
■ For ACS Release 3.0 or later, Forced Account Code extensions can dial
numbers on the Emergency Phone Number List (#406) without entering
an account code. Users can make 911 calls from the Forced Account Code
extensions without entering the account code as long as 911 has been
entered into the Emergency Phone Number List.
■ Account codes can be entered manually or using System Speed Dial
Numbers, Personal Speed Dial Numbers, and Auto Dialing (but not
Marked System Speed Dial Numbers).
■ Automatic Line Selection does not apply for an extension programmed
with this feature; the user must
manually
select a line or pool after entering
an account code.
■ Do not assign Forced Account Code Entry to an External Hotline (#311)
extension.
■ If a System Password (#403) is required to override dialing restrictions for
an extension, users must enter it
before
entering the account code.