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Direct Line Pickup—Active Line (I68LL)
5-109
Direct Line Pickup—Active Line (I68LL)
Description
This feature allows users to access a ringing or held call, or to join a call in
progress on a specific outside line (where
LL
is a system line number).This
feature is useful for picking up a ringing or held call or for joining a call on a line
that is not assigned to the phone.
Related Features
■ If a line is
idle
, users cannot access it with this feature (they hear busy
tone). For information about accessing an idle line, see Direct Line
Pickup—Idle Line.
■ If Line Access Restriction (#302) or pool Access Restriction (#315) is set
to No Access or Out Only for a line assigned to an extension or lines within
a pool, a user at the restricted extension hears busy tone if Direct Line
Pickup is used to answer a call on that line which is ringing at another
extension (but the user can join a call or access a held or transferred call on
the line).
■ Direct Line Pickup cannot be used to access an active call at an extension
that has Privacy activated or that is part of a Conference Call, or a held
call at an extension that used Exclusive Hold.
■ Calls picked up with this feature get Caller ID information, unless Line
Access Restriction (#302) or Pool Access Restriction (#315) is used to
prevent users at specific extensions from viewing Caller ID for ringing calls.
Considerations
■ This feature is useful when users are requested or paged to pick up a call
on a specific line that does not appear on their phone.
■ Users
cannot
access conference calls using this feature.
■ You can program a Direct Line Pickup—Active Line button on a system
phone to pick up a line by pressing the button then dialing the two-digit line
number.
Programming
(See Figure 2-3 on page 2-22 for the location of special programming buttons such
as
s and e on system phones.)
To program a Direct Line Pickup—Active Line button:
1. Press
f 0 0 s s c at extension
10 or 11.
2. Enter the number of the extension to be programmed with this feature.