Nortel Networks Business Communications Manager (BCM) & Norstar Installation Telephone User Manual

Chapter 6: Reports
Page 37
Database screen pop with quick transfer phone links
o Screen Pop; when selected and after a call is answered, a separate
window will pop on top of Console.NET displaying Customer details
including the notes field. Phone numbers from the customer database
appear as links to provide single click external call transfers. (see
Chapter 7 - Using Console.NET for more information on how to transfer a
call to an external number)
Note: The popup window does not close automatically. If popup is
selected, a new popup window will open each time a call is picked up
whether from the initial ring or from a hold or park state. Each window
must be closed manually
Inbound ringing call with "Call Preview" enabled