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Chapter 8: Appendices
Page 79
Norstar CTA Compatibility Chart
Note: Since Console.NET requires Microsoft IIS available on Win 2000 and XP,
the only compatible CTA devices for Norstar Installations are CTA100 and
CTA200(Serial Cable).
Warranty/Software Support
Console.NET comes with a 60-day warranty period commencing from the time of
license activation.
ConverTec warranties Console.NET to perform as per specifications in the Installation
User Guide provided all Minimum Requirements listed in the guide have been met.
Interaction with the Nortel telephone system depends largely upon correct and stable
operation of Nortel CTE (Computer Telephony Engine). Issues with the CTE interface
are beyond the control of ConverTec and do not constitute Warranty coverage.
Although all efforts are made to test functionality with all compatible systems, the
possibility exists that particular system configuration may produce unexpected results.
In the unlikely event that an unforeseen issue arises during the warranty period,
ConverTec agrees to investigate and resolve any issues within the control of the
software. If an issue is determined to be caused by the Nortel CTE interface, your
telephone system dealer is responsible for resolving the issue through Nortel directly.