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Chapter 8: Appendices
Page 59
NOTE: Console.NET follows the limitations of the BCM and Norstar phone
systems. A total of 3 people can be involved in a conference call. The
possible combinations are 2 external – 1 internal or 2 internal – 1 external
Conference with Spilt
• To split a conference and talk to one of the conference members, once a
conference call is established, click on the split
link of the caller you want to talk
to. The other caller will be placed on hold
• To re-establish the conference, click on the held call
Intercom
• Click on the extension button you want to call in the Extension view window. If
you already have a call in progress in your personal call window, you must first
place that call on hold before attempting to click on the extension button,
otherwise you will transfer the existing call.
Dialing
Dialing from Console.NET can be performed three different ways;
• Personal Call Window Dialing
o Click in the Personal Call window. Enter the number to dial and click on
the Dial button
• Console.NET Dialer
o