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Console.NET Installation & User Guide
Page 78
Appendix B
Troubleshooting
NOTE: Additional troubleshooting tips can be found in the Support section of the ConverTec web
site
Installation Troubleshooting
Attempting to launch Console.NET after installation produces a webpage error.
• Proper permissions must exist on the Console.NET directory folder in order to
successfully operate. If you were not logged in as a "Local Machine
Administrator" during the installation you may have to re-install.
o Right click on the Console.NET folder located in
C:\inetpub\wwwroot\Console.NET
o Select properties then Security tab
o You should see full permissions for SYSTEM, ASPNET and possibly
Everyone.
• Console.NET version 3.0 uses Microsoft Framework 2.0. If Framework 1.1 is
installed and there was a beta version of Microsoft Framework 2.0 previously
installed, a Microsoft glitch prevents the website from using version 2.0.
o Un-install Microsoft Framework 1.1 from "Add Remove Programs"
Un-Install
Before attempting a Un-install, exit from PBX Management utility by right clicking on
the icon in the system tray and selecting "Exit".
• An attempt to Un-install without exiting from PBX Manager will produce the
following error: