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Console.NET Installation & User Guide
Page 2
Table of Contents
Chapter 1: Introduction .......................................................................................................................................................... 4
Introduction......................................................................................................................................................................... 4
Minimum Requirements ..................................................................................................................................................... 6
Chapter 2: Nortel Prerequisites.............................................................................................................................................. 9
Norstar CTA Installation ..................................................................................................................................................... 9
BCM LAN CTE Client Installation..................................................................................................................................... 10
Chapter 3: Microsoft Prerequisites ...................................................................................................................................... 12
Microsoft Prerequisites..................................................................................................................................................... 12
Chapter 4: Installation......................................................................................................................................................... 13
Upgrading......................................................................................................................................................................... 13
Norstar DN Discovery....................................................................................................................................................... 16
BCM Installation Wizard................................................................................................................................................... 17
Console.NET Licensing.................................................................................................................................................... 21
Chapter 5: Configuration...................................................................................................................................................... 24
Server / Configuration ...................................................................................................................................................... 24
Console.NET Main GUI.................................................................................................................................................... 25
Server / Lines ................................................................................................................................................................... 28
Server / Messages ........................................................................................................................................................... 29
Server / Notification Messages......................................................................................................................................... 31
Directory Number / Configuration..................................................................................................................................... 32
Customers / Contacts....................................................................................................................................................... 39
Company Contacts........................................................................................................................................................... 39
Independent Contact........................................................................................................................................................ 40
Global Options.................................................................................................................................................................. 41
Chapter 6: Reports............................................................................................................................................................... 44
Reports............................................................................................................................................................................. 44
Inbound Calls ................................................................................................................................................................... 44
Summary By Extensions .................................................................................................................................................. 45
Call Duration..................................................................................................................................................................... 48
Sample Reports................................................................................................................................................................ 51
Report Toolbar ................................................................................................................................................................. 52
Chapter 7: Using Console.NET............................................................................................................................................ 55
Console.NET Login .......................................................................................................................................................... 55
GUI (Graphical User Interface)......................................................................................................................................... 55
Call Control....................................................................................................................................................................... 57
Extension Directed Features............................................................................................................................................ 60
Using Console.NET Messaging ....................................................................................................................................... 62
Navigator.......................................................................................................................................................................... 64
Speed Dialing................................................................................................................................................................... 65
External Call Transfer....................................................................................................................................................... 67
Extension Layout Settings................................................................................................................................................ 67
Directory Number (extension) Sorting.............................................................................................................................. 69
System ............................................................................................................................................................................. 70
URL .................................................................................................................................................................................. 71
Language Selection.......................................................................................................................................................... 71
Chapter 8: Appendices ........................................................................................................................................................ 72
Appendix A....................................................................................................................................................................... 72