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Chapter 6: Reports
Page 49
o If no name and or numbers filters are entered, all calls will be
displayed in the report
Date
• By default, the current month is selected. Click on the drop down arrow on the
right side of the Date field to select from one of the pre-defined date ranges. Click
in the Date From and to fields to manually enter a specific date range. Selecting
high date ranges may significantly increase the time it takes for a report to run
depending on how many call records are in the database
NOTE: Valid date entry format is Year/Month/Day
Time
• Using the drop down arrow, select from pre-defines time periods or click on the
time Start and Finish fields to manually enter specific time periods in 24 hr
format.
All
• Displays the duration of every call for Inbound, Outbound and Intercom calls.
Inbound
• Displays the durations for inbound calls
Outbound
• Displays the durations for outbound calls
Intercom
• Displays the durations for internal Intercom calls