Nortel Networks Business Communications Manager (BCM) & Norstar Installation Telephone User Manual

Chapter 6: Reports
Page 49
o If no name and or numbers filters are entered, all calls will be
displayed in the report
By default, the current month is selected. Click on the drop down arrow on the
right side of the Date field to select from one of the pre-defined date ranges. Click
in the Date From and to fields to manually enter a specific date range. Selecting
high date ranges may significantly increase the time it takes for a report to run
depending on how many call records are in the database
NOTE: Valid date entry format is Year/Month/Day
Using the drop down arrow, select from pre-defines time periods or click on the
time Start and Finish fields to manually enter specific time periods in 24 hr
Displays the duration of every call for Inbound, Outbound and Intercom calls.
Displays the durations for inbound calls
Displays the durations for outbound calls
Displays the durations for internal Intercom calls