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NEAX2400 IPX ISDN Features and Specifications
NDA-24311, Issue 1
Page 3
Automatic Call Distribution - PRI A-88
A-88 Automatic Call Distribution - PRI
General Description
This feature allows Automatic Call Distribution (ACD) features to be activated for incoming calls from ISDN
trunks.
Operating Procedure
Refer to the NEAX2400 IPX ACD Features and Specifications for details.
Service Conditions
1. The following ACD features are available for incoming calls from ISDN trunk.
Code No. Feature Name Availability
A-31 Abandoned Call Search Available
A-34 Assistance - ACD Agent Available
A-35 Automatic Answer Available
A-37 Availability - ACD Position Available
A-80 Announcements Available
B-21 Break Mode Not Applicable
C-35 Call Distribution to Agents Available
C-67 Call Transfer to Split Queue Available
C-68 Call Waiting Indication - LCD Display/CW Lamp Available
C-70 Calling Party Identification Available
C-108 Call Control Vector Not Applicable
C-127 Call Forwarding - Split Available
E-6 Emergency/Recorder Available
F-10 Function Groups (Splits) Not Applicable
F-25 Flexible ID Codes Not Applicable
H-20 Holidays Scheduling Not Applicable
L-19 Logon/Logoff Not Applicable
M-28 Monitoring - ACD Supervisor Available
M-29 Multiple Customer Groups (ACD Groups) Not Applicable
M-79 Multiple Supervisors Not Applicable
N-12 Night Service - ACD Available
N-14 Non - ACD Call Not Applicable
O-19 Overflow Outside - ACD Available