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NEAX2400 IPX ISDN Features and Specifications
NDA-24311, Issue 1
Page 103
Outgoing Trunk Queuing - Attendant - PRI O-30
O-30 Outgoing Trunk Queuing - Attendant - PRI
General Description
This feature allows an ATTENDANT CONSOLE [A-3] encountering a busy ISDN trunk to remain off-hook and
automatically enter a first-in, first-out queue. As soon as an outgoing ISDN trunk becomes available, the switch
connects the next call to that trunk.
Operating Procedure
To operate
1. Dial the access code and the desired ISDN trunk number. When no trunks are available, the call
automatically enters an available queue slot.
2. The Attendant receives service set tone.
3. When a trunk becomes available, the dialed number is automatically sent forward.
4. If Attendant goes on-hook while in queue, the assigned queue slot is cleared.
Service Conditions
1. This feature is used with LEAST COST ROUTING - 3/6-DIGIT - PRI [L-31].
2. Maximum 256 of stations or ATTENDANT CONSOLES [A-3] can use OFF-HOOK QUEUING [O-7]
simultaneously per system.
3. The queue slots are shared by OFF-HOOK QUEUING [O-7], - PRI [O-28], OUTGOING TRUNK
QUEUING [O-2], - PRI [O-24], INTER- OFFICE OFF-HOOK QUEUING [I-11] and - PRI [I-36].
4. If no queue slots are available, the ATTENDANT CONSOLE [A-3] receives busy tone.
5. CLASS OF SERVICE - INDIVIDUAL [C-15] is applied to each ATTENDANT CONSOLE [A-3].
6. OFF-HOOK QUEUING [O-7] is used for this service feature.
7. The following connection patterns are available for this feature:
Station
to an ISDN trunk
Attendant
Attendant connecting a station
Attendant connecting a trunk