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NEAX2400 IPX ISDN Features and Specifications
Page 100
NDA-24311, Issue 1
O-26 Outgoing Trunk Queuing - Deluxe - PRI
O-26 Outgoing Trunk Queuing - Deluxe - PRI
General Description
This feature allows users, according to their Service Feature Class (SFC), to queue for an outgoing ISDN trunk when
all call routes are busy. This feature allows specific routes to be queued at a timed interval, depending on the user’s
SFC. If on-hook queuing is used, the NEAX2400 IPX sends a ringback tone to the station when a trunk becomes
available. On- or off-hook queuing can be assigned to stations within a tandem network, as well as stations at main
and satellite PBXs.
The NEAX2400 IPX provides an off-hook queuing capability to Attendants and an optional priority queuing feature.
Operating Procedure
On-hook Queuing
1. Dial the ISDN trunk access code; receive busy tone.
2. Press the switchhook, receive special dial tone.
3. Dial the OUTGOING TRUNK QUEUING access code; receive service set tone.
4. To cancel, lift the handset and dial the OUTGOING TRUNK QUEUING cancel code; receive service set
tone, and replace the handset.
Note: If the calling party does not answer the ringback within thirty seconds, the call will be removed from queue.
Off-hook Queuing
1. Dial the ISDN trunk access code; receive service set tone when no outgoing ISDN trunks are available.
The service set tone indicates that the calling station has been placed in an off- hook queue.
2. To cancel off-hook queuing, replace the handset (on-hook).
Service Conditions
1. Service Feature Index (SFI) 63 must be assigned to operate this feature.
2. If a station is placed in a timed outgoing queue after the system timer is exceeded, any available route in
the routing pattern (OPR) assigned can be accessed.
3. Selection of the timed routes to be queued is assigned in the AOPR command and is determined by the
OVFT parameter (OF Timed Queue, 1=immediate access).
4. Either on-hook or automatic queue can be used in conjunction with this feature.