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16 - 3 Rev C Dolphin® 9500 Series User’s Guide
Limited Warranty
Hand Held Products, Inc. (“Hand Held Products”) warrants its products to be free from defects in materials and workmanship and
to conform to Hand Held Products’s published specifications applicable to the products purchased at the time of shipment. This
warranty does not cover any Hand Held Products product which is (i) improperly installed or used; (ii) damaged by accident or
negligence, including failure to follow the proper maintenance, service, and cleaning schedule; or (iii) damaged as a result of (A)
modification or alteration by the purchaser or other party, (B) excessive voltage or current supplied to or drawn from the interface
connections, (C) static electricity or electro-static discharge, (D) operation under conditions beyond the specified operating
parameters, or (E) repair or service of the product by anyone other than Hand Held Products or its authorized representatives.
This warranty shall extend from the time of shipment for the duration published by Hand Held Products for the product at the time
of purchase (“Warranty Period”). Any defective product must be returned (at purchaser’s expense) during the Warranty Period
to Hand Held Products’ factory or authorized service center for inspection. No product will be accepted by Hand Held Products
without a Return Materials Authorization, which may be obtained by contacting Hand Held Products. In the event that the product
is returned to Hand Held Products or its authorized service center within the Warranty Period and Hand Held Products determines
to its satisfaction that the product is defective due to defects in materials or workmanship, Hand Held Products, at its sole option,
will either repair or replace the product without charge, except for return shipping to Hand Held Products.
EXCEPT AS MAY BE OTHERWISE PROVIDED BY APPLICABLE LAW, THE FOREGOING WARRANTY IS IN LIEU OF ALL
OTHER COVENANTS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, ORAL OR WRITTEN, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
HAND HELD PRODUCTS’ RESPONSIBILITY AND PURCHASER’S EXCLUSIVE REMEDY UNDER THIS WARRANTY IS
LIMITED TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT. IN NO EVENT SHALL HAND HELD
PRODUCTS BE LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND, IN NO EVENT, SHALL ANY
LIABILITY OF HAND HELD PRODUCTS ARISING IN CONNECTION WITH ANY PRODUCT SOLD HEREUNDER (WHETHER
SUCH LIABILITY ARISES FROM A CLAIM BASED ON CONTRACT, WARRANTY, TORT, OR OTHERWISE) EXCEED THE
ACTUAL AMOUNT PAID TO HAND HELD PRODUCTS FOR THE PRODUCT. THESE LIMITATIONS ON LIABILITY SHALL
REMAIN IN FULL FORCE AND EFFECT EVEN WHEN HAND HELD PRODUCTS MAY HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH INJURIES, LOSSES, OR DAMAGES. SOME STATES, PROVINCES, OR COUNTRIES DO NOT
ALLOW THE EXCLUSION OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
All provisions of this Limited Warranty are separate and severable, which means that if any provision is held invalid and
unenforceable, such determination shall not affect the validity of enforceability of the other provisions hereof.
The limited duration of the warranty for Dolphin 9500 Series is as follows:
• Dolphin 9500 and Dolphin 9550 terminals with an integrated imager are covered by a two-year limited warranty.
• Dolphin 9501 and Dolphin 9551 terminals with an integrated laser engine are covered by a one-year limited warranty.
• Touch screens are covered by a one-year limited warranty.
• Dolphin HomeBase, Mobile Base, ChargeBase, Net Base, Mobile Charger, and QuadCharger are covered by a one-year
limited warranty.
• The limited duration of the warranty for batteries is one year. Use of any battery not sold/manufactured by Hand Held Products
may damage the terminal and/or the battery and will void the warranty. Batteries returned to Hand Held Products in a reduced
state may or may not be replaced under this warranty. Battery life will be greatly increased when following the battery
instructions in this user’s guide.
• Use of any peripheral with the Dolphin terminal not manufactured/sold by Hand Held Products will void the warranty. This
includes but is not limited to: cables, power supplies, cradles, and docking stations.
• Use only power adapters approved for use by Hand Held Products. Failure to do so may result in improper operation or
damage to the unit and will void the warranty.
Hand Held Products, Inc. extends these warranties only to the first end-users of the products. These warranties are non-
transferable.
How to Extend Your Warranty
Hand Held Products offers a variety of service plans on our hardware products. These agreements offer continued coverage for
your equipment after the initial warranty expires. For more information, contact your Hand Held Products Sales Representative,
Customer Account Representative, the Product Service Marketing Manager, or your Authorized Reseller.