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© 2006 Verizon
Verizon One User Guide
136
21. Technical Support
21.1 Getting Help
21.1.1 Touch-Screen Help
There are multiple ways to get help with
Verizon One
:
•
Touch at the top of any screen to
fi nd instructions and helpful tips for that
screen.
• From the
Home screen, access the
Menu, and then the
Help icon – to
locate general instructions and FAQs.
21.1.2 Help with Your DSL Service
Your PC
You must ensure that your computer
meets minimum system requirements.
Otherwise, your DSL service will not
work properly. Visit our online tool at:
http://www.verizon.net/checkmyp
c
for instructions.
Your DSL Service Ready Date
By following the Welcome screens on
the Verizon One display (see section
7.2) Verizon One will automatically check
for an active DSL connection and notify
you when your Service Ready Date has
arrived. However, if you would like to fi nd
out when your service will be activated,
visit: www.verizon.com/dslorderstatus.
DSL Installation
Once Verizon One has detected an active
DSL Connection and notifi ed you that your
DSL Service Ready Date has arrived,
Verizon One
will instruct you to insert
the DSL Installation CD to complete your
DSL registration. Inserting the CD into
your primary computer will then provide
Step-by-Step Instructions for installing DSL
Filters in your home, and assist you with
your account set-up.
The Verizon Online Support Center
Once you install your CD software, click
the “Verizon Online Support Center” icon
(the question mark on your desktop). It
works even when your computer is offl ine.
Go to http://onlinehelp.verizon.net if you
have an active Internet connection.