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Chapter 7 Troubleshooting the Cisco IP Phone
Updating Firmware Version
7-14
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
78-10453-04
Cisco IP Phone 7910
Procedure
Step 1 Press settings.
Step 2 Press 6 (Network Configuration).
Step 3 Use the down volume key to select Erase Configuration.
If the configuration is not set to be erased, the option displays as:
Erase Configuration
NO
Step 4 Press * to edit.
Step 5 Use the down volume key to select Yes .
Step 6 Press # to save.
Updating Firmware Version
You can only update the firmware version using the Cisco CallManager
Administration application; you cannot update the firmware from the
Cisco IP Phones directly.
Before You Begin
Read the “Read Me” files included with Cisco software updates. These files
provide important updated information about installing and configuring the new
software.
Procedure
Step 1 Obtain an updated phone load.
You can download the latest available software from the Cisco Service & Support
Software Center:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Step 2 Install the update.