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Chapter 7 Troubleshooting the Cisco IP Phone
Obtaining Status, Model, and Version Information
7-4
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
78-10453-04
Table 7-1 Status Messages
Message Explanation Possible Explanation and Action
BootP server used The phone obtained its IP
address from a BootP server
rather than a DHCP server.
None. This message is informational only.
CFG file not found The name-based and default
configuration file was not
found on the TFTP Server.
The configuration file for a particular phone is
created when the phone is added to the
Cisco CallManager database. If the phone has
not been added to the Cisco CallManager
database, the TFTP server generates a CFG
File Not Found response.
• Phone is not registered with
Cisco CallManager.
You must manually add the phone to
Cisco CallManager if you are not
allowing phones to auto-register. See the
“Adding Phones Manually” section on
page 2-12 for details.
• If you are using DHCP, verify that the
DHCP server is pointing to the correct
TFTP server.
• If you are using static IP addresses, check
configuration of the TFTP server. Refer
to the “Configuring TFTP Options”
section on page 5-21 for details on
assigning a TFTP server.
CFG TFTP Size Error The configuration file is too
large for file system on the
phone.
Power cycle the phone.
Checksum Error Downloaded software file is
corrupted.
Obtain a new copy of the phone firmware and
place it in the TFTPPath directory. You
should only copy files into this directory when
the TFTP server software is shut down,
otherwise the files may be corrupted.