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Chapter 7 Troubleshooting the Cisco IP Phone
Obtaining Status, Model, and Version Information
7-6
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
78-10453-04
Error update locale One or more localization files
could not be found in the
TFTPPath directory or were
not valid. The locale was not
changed.
Check that the following files are located
within subdirectories in the TFTPPath
directory:
• Located in subdirectory with same name
as network locale:
–
tones.xml
• Located in subdirectory with same name
as user locale:
–
glyphs.xml
–
dictionary.xml
–
kate.xml
–
dictionary.xml
IP address released The phone has been
configured to release its IP
address.
The phone remains idle until it is power
cycled or you reset the DHCP address. Refer
to the “Modifying DHCP Settings” section on
page 5-9 section for details.
Load ID incorrect Load ID of the software file is
of the wrong type.
Check the load ID assigned to the phone
(Cisco CallManager > Device > Phone).
Verify that the load ID is entered correctly.
Load rejected HC The application that was
downloaded is not compatible
with the phone’s hardware.
This error only occur s if you were attempting
to install a version of software on this phone
that did not support hardware changes on this
newer phone.
Check the load ID assigned to the phone
(Cisco CallManager > Device > Phone).
Re-enter the load displayed on the phone (see
the “Verifying Firmware Version” section on
page 7-11 to verify the phone setting).
Table 7-1 Status Messages (continued)
Message Explanation Possible Explanation and Action