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Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
78-10453-04
Chapter 7 Troubleshooting the Cisco IP Phone
Obtaining Status, Model, and Version Information
• REr—number of receive errors at the phone.
• Bcast—number of broadcast packets received.
• TCP-timeout—connection closed due to exceeding the allowed retry time.
• TCP-Bad-ACK—connection closed because an unacceptable ACK was
received.
• CM-reset-TCP—Cisco CallManager closed and initiated the closing of
connection.
• CM-closed-TCP—Cisco CallManager closed and initiated the closing of
connection.
• CM-aborted-TCP—Cisco CallManager closed and initiated the closing of
connection.
• CM-NAKed—Cisco CallManager refused the connection attempt.
• KeepaliveTO—phone closed because of a Keepalive Timeout.
• Failback—phone closed due failback to a higher priority Cisco CallManager.
• Phone-Loading—phone closed to upgrade software. This message appears
only if TFTP fails during software upgrade.
• Phone-Keypad—phone closed due to a **#** reset.
• Phone-Re-IP—phone closed due to a duplicate IP address condition.
• Reset-Reset—phone closed due to receiving a Reset/Reset from
Cisco CallManager administration.
• Reset-Restart—phone closed due to receiving a Reset/Restart from
Cisco CallManager administration.
• All-CMs-Bad—phone detected a state in which all Cisco CallManager
servers failed their keepalives.
• Phone-Reg-Rej—phone closed due to receiving a registration reject.
• Phone-Initialized—phone has not experienced a connection close since the
hardware reset or since it was powered on.
• Elapsed time—the amount of time that has elapsed since the phone connected
to Cisco CallManager.
• Port 0 Full, 100—network port is in a link up state and has auto-negotiated a
full-duplex 100 Mbps connection.