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Chapter 7 Troubleshooting the Cisco IP Phone
Obtaining Status, Model, and Version Information
7-8
Cisco IP Phone Administration Guide for Cisco CallManager 3.2, Cisco IP Phones 7960/7940/7910
78-10453-04
Displaying Network Statistics
Use the network statistics to obtain information about the phone and network
performance.
Cisco IP Phone 7960/7940
Procedure
Step 1 Press settings.
Step 2 Use the Navigation button to select Status.
Step 3 Press the Select soft key.
Step 4 Select Network Statistics.
Step 5 Press the Select soft key.
The following list defines components of text messages that might display on the
phone’s LCD screen:
• Rcv—number of packets received at the phone.
• Xmt—number of packets transmitted from the phone.
TFTP file not found The requested load file (.bin)
was not found in the TFTPPath
directory.
Check the load ID assigned to the phone
(Cisco CallManager > Device > Phone).
Verify that the TFTPPath directory contains a
.bin file with this load ID as the name.
TFTP timeout TFTP server did not respond.
• Network is busy—the errors should
resolve themselves when the network
load reduces.
• No network connectivity between the
TFTP server and the phone—verify the
network connections.
• TFTP server is down—check
configuration of TFTP server.
Table 7-1 Status Messages (continued)
Message Explanation Possible Explanation and Action