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Chapter 40 Troubleshooting
VMG5313-B10A/-B30A Series User’s Guide
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40.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide and Section 1.6 on page 20.
2 Make sure you entered your ISP account information correctly in the Network Setting >
Broadband screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.
3 If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in
the VMG and your wireless client and that the wireless settings in the wireless client are the same
as the settings in the VMG.
4 Disconnect all the cables from your device and reconnect them.
5 If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
1 Make sure you have the DSL WAN port connected to a telephone jack (or the DSL or modem jack
on a splitter if you have one).
2 Make sure you configured a proper DSL WAN interface (Network Setting > Broadband screen)
with the Internet account information provided by your ISP and that it is enabled.
3 Check that the LAN interface you are connected to is in the same interface group as the DSL
connection (Network Setting > Interface Group).
4 If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in
the LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot connect to the Internet using an Ethernet connection.
1 The DSL connection has priority. If the DSL connection is up, then the Ethernet connection will be
down.