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HotSync problems
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I cannot perform a HotSync
operation. What should I check
to make sure I’m doing it
correctly (continued)?
On a Mac computer try these steps:
1. Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and
enable HotSync Manager on the HotSync Controls tab.
2. If you are using a USB cradle/cable, disconnect the cradle/
cable from your computer, and then reconnect the cradle/
cable and restart your computer.
3. If you are using the optional serial cradle/cable, double-
click the HotSync Manager icon in the Palm folder and then
click the Connection Settings tab. Make sure the port
selection matches the port where your HotSync cradle/
cable is attached.
I did a HotSync operation, but
one of my applications did not
synchronize.
■ On a Windows computer, click the HotSync Manager and
select Custom. Check that the correct conduit is active.
■ On a Mac computer, double-click the HotSync Manager
icon. From the HotSync menu, select Conduit Settings.
Select your user name from the User pop-up menu, and
check that the correct conduit is active.
I am using Outlook as my PIM,
but I cannot do a HotSync
operation.
■ Click the HotSync Manager and select Custom. Check that
the correct conduit is active.
■ Check that the correct conduit is installed. Reinstall the
HotSync Manager and make sure that the correct conduit is
selected.
■ Reinstall Palm Desktop software and select the option to
synchronize with Microsoft Outlook.
I cannot launch the HotSync
Manager.
■ If you are using the optional serial cradle/cable, or if you are
performing a HotSync operation using a modem, make sure
you are not running another program, such as America
Online, that uses the serial port you selected in the Setup
dialog box.
■ Make a backup copy of your Palm Desktop data, and then
reinstall Palm Desktop software.