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Appendix B Frequently Asked Questions
248
Software installation problems
Problem Solution
The Palm Desktop Installer
menu did not appear when I
inserted the CD-ROM into my
Windows computer.
1. From the Windows desktop, click Start.
2. Select Run.
3. Click Browse.
4. Locate your CD-ROM drive, and select the Autorun file.
5. Click Open.
6. Click OK.
I cannot install Palm Desktop
software on my Windows
computer.
Try the following:
1. Disable any virus scanning software on your computer.
2. Close any open applications
3. Make sure your computer has at least 50MB of disk space
available.
4. Delete all temporary files.
5. Run ScanDisk (or another disk verification tool) on your
computer.
6. Uninstall, and then reinstall Palm Desktop software.
I cannot install Palm Desktop
software on my Mac computer.
Try the following:
1. Disable any virus scanning software on your computer.
2. Quit any open applications.
3. Make sure your computer has at least 50MB of disk space
available.
4. Uninstall, and then reinstall Palm Desktop software.