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APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support
until you have reviewed the frequently asked questions in this appendix and you
have also reviewed the following:
■ The README file located in the folder where you installed the Palm™ Desktop
software on your Windows computer or on your installation CD for Mac users
■ The Palm Desktop online Help
■ The Palm Desktop software for the Macintosh User’s Guide located in the
Documentation folder on your installation CD
■ The Palm Knowledge Library, accessible at www.palm.com under the Support
section
■ The most recent Palm™ Tungsten™ T handheld HelpNotes on your regional
web site
If you are still having problems, contact Technical Support or go to
www.palm.com/support.
NOTE Palm works with developers of third-party add-on applications to ensure the
compatibility of these applications with your new Palm™ handheld. Some third-party
applications, however, may not have been upgraded to be compatible with your new
Palm handheld.
If you suspect that a third-party application is adversely affecting the operation of
your handheld, contact the developer of the application. In addition, Palm, Inc. has
information about some applications' compatibility with your handheld. To find this
information, do one of the following:
■ Go to www.palm.com/support. Click the link for information about your
handheld, and then find the information on compatibility of third-party
applications.
■ Read the readme file for your handheld. After you install Palm Desktop
software on your computer, open the Palm folder. The readme file is located in
the Helpnote folder.