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Appendix C Frequently Asked Questions
154
For technical support contact information, see the Customer Support card that
comes with your handheld, or go to
www.palm.com/support
.
Problem Solution
I am having problems
accessing my account.
Occasionally you may experience problems using an e-mail
account after you set it up. Be sure to follow the account setup
procedures in Chapter 2. If you followed the procedure and
are experiencing problems using the account, verify that the
account complies with your e-mail provider’s requirements by
following these steps:
■ Verify both your password and your username for your
e-mail account.
■ If you are connecting using an external modem device such
as a PalmModem
®
accessory, verify that you have an
account with an ISP and are able to dial in over a voice
phone line.
■ If you are connecting using a mobile phone through either
a cable or the IR port on your handheld, verify that you
have either a data-enabled GSM or a high-speed GPRS
account with your wireless service provider.
■ Some wireless service providers require you to be on their
network to use your e-mail account. If this is the case, be
sure to use your provider's network as the connection type
for the account.
■ Some wireless service providers have other requirements
specific to their service. For example, Yahoo! requires you
to set up POP mail forwarding for your Yahoo! account in
order to download e-mail messages to your handheld.
Check with your service provider to see if any provider-
specific requirements exist.
■ Service provider settings frequently change. If your e-mail
account was working, but you are currently experiencing
problems, check with your service provider to see if any of
the account settings have changed.
I am having difficulty sending
and receiving mail using a
synchronize-only account.
Make sure you have chosen the same settings for the account
on both your handheld and your desktop. For example, if the
account is set up on the handheld to use the POP protocol,
check the HotSync
®
manager on the desktop to make sure that
POP is selected as the protocol for that account.