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Introduction
1
Introduction
About Your Voice Mail
Mitel
®
NuPoint Unified Messaging™ (UM) allows you to manage your voice mail, Record-A-Call
(RAC), fax, and Microsoft
®
Outlook
®
email messages from a touch-tone phone as well as from
your PC.
Voice mail, Record-A-Call, fax, and email are all "messages" that are accessible through your
voice mailbox and that you access using a menu system. The Voice Mail menu provides access
to most of the voice mailbox features and options including fax messages. Any voice mail user
can access this menu. The Email menu only provides access to emails and is available only
to users with the Advanced Unified Messaging feature with Text-to-Speech option.
In addition to accessing your messages over the phone, you can now play and manage your
voice messages from your Microsoft Outlook inbox. You install a plug-in player that allows you
to play voice messages from your email inbox over your PC speakers or over the phone. To
use this feature, you must have the Advanced Unified Messaging feature. For more information,
see “Using Your PC for Fax Messages” on page 21.
A Speech Auto Attendant (SAA) is also available to place calls to people by using voice
commands. The SAA is a speech-enabled application that allows you to place calls to people
quickly and efficiently by speaking their names. In addition to placing calls by name, you can
say a department name or telephone number. A tutorial introduces you to the system features,
and voice-based help is available to answer questions. See “Speech Auto Attendant Optional
Feature” on page 45 for more information.
The Speech Navigation optional feature enables users to manage their mailboxes using voice
commands. Instead of struggling to find and press a button on their telephone dial, they can
simply “say the command" from their principal or alternate extension. This is particularly helpful
for drivers who wish to use their cell phones in hands-free mode.
About This Document
This guide provides instructions on the functionality of the Mitel telephone user interface (TUI),
Mitel Outlook Client Plug-in, and Speech Auto Attendant. If you use another supported email
client, please refer to the Web View Help for more information. Also refer to the NuPoint Unified
Messaging Mitel TUI Quick Reference Guide on http://edocs.mitel.com/UG/Index.html.
Note: Depending on how your mailbox is configured, you may not have all of the options
described in this guide. Consult your System Administrator for more information.