Filter
Top Products
Messaging User Guide
46
• Disambiguation: The Speech Auto Attendant provides the ability to transfer calls to the
operator for multiple directory matches (i.e. two people named "John Doe" in the same
directory). You will be notified of the duplicate names and immediately transferred to the
operator, who will ask for more details in order to transfer your call to the right person.
• Error Handling: The Speech Auto Attendant responds to an error by instructing you to
retry the command. After two recognition errors, the system will transfer your call to the
operator.
• Timeout: The Speech Auto Attendant will time out when it detects no speech or DTMF
input. Help prompts will be played to aid you in choosing an action.
Speaking Tips
The Speech Auto Attendant responds to natural speech commands. When you become more
comfortable with the prompts, you can use Barge-in to navigate through the system prompts
more quickly.
When you are speaking to the Speech Auto Attendant, follow the guidelines below:
• Speak clearly, but don’t shout.
• Speak at your normal pace, that is, not too slowly and not too quickly.
• In noisy environments, do not use speaker phones as the background noise will affect the
speech recognition success rate.
• If you are prompted to confirm a name, answer only "Yes" or "No". If you answer "No", wait
for the system prompt before you state the name again.
• If the system does not recognize a name, it may be because the name is not programmed
into the system or because your pronunciation of the name is not in the system. Contact
your System Administrator to have the name added or to have the pronunciation corrected.
Universal Voice Commands
The following voice commands are available from anywhere within the Speech Auto Attendant
system:
• Cancel or Stop: Terminates the current operation.
• Operator: Transfers your call to the operator.
• Repeat: Replays the most recent prompt.
• Help: Plays the list of available help commands.
• Tutorial: Starts the system tutorial.
• Auto Attendant: Transfers the call to the Speech Auto Attendant.
Note: Presence is an optional feature of the Speech Auto Attendant and must be
enabled on your mailbox. Consult your System Administrator for details.