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Speech Navigation Optional Feature
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Speech Navigation Optional Feature
NuPoint UM Speech Navigation is a speech-enabled application that allows you to manage
your mailbox using voice commands. In addition to being able to perform standard tasks such
as play, delete and keep messages, you can transfer to the operator, enter numeric digits, and
exit the system simply by speaking the appropriate commands.
Since you issue commands by speaking them, rather than by pressing buttons on a keypad,
Speech Navigation enables you to operate in hands-free mode. This is useful if you have a cell
phone or similar device configured as an alternate extension on your mailbox.
The following features are available with the Speech Navigation application:
• Multiple Command Options: Speech navigation supports the concept of aliases so that
up to two different phrases can be used to accomplish the same task. For example, users
can say, “Delete Message” or “Discard Message” to delete a voice message.
• Barge-In: This feature allows users to interrupt a system prompt with a speech or keystroke
command. The system stops playing the prompt and responds to the command. Barge-in
allows experienced system users to skip quickly through the prompts.
• Error Handling: Speech Navigation responds to an error by instructing the user to retry
the command. After three recognition errors, the system will play the prompt, "I do not
understand that comma: Please call again," and then disconnect the call.
• Mailbox Extensions: When Speech Navigation is enabled for a mailbox, it applies all of
the user's extensions, including alternate extensions such as teleworker phones and cell
phones. The enables users to call the message center from remote locations and immedi-
ately begin using Speech Navigation commands.
• Commands: The following commands can be invoked with Speech Navigation: Play Mes-
sage, Keep/Save Message, Delete/Discard Message, Answer/Reply To Message,
Forward/Give Message, Next Message, Make Message, User Options, Operator, and the
digits zero to nine. In addition, users can leave the system by saying one of the following
commands: Bye, Goodbye, Hang-up, or Quit. See “Entering Voice Commands” on page 50
for more information.
Speaking Tips
The Speech Navigation responds to natural speech commands. When you become more
comfortable with the prompts, you can use Barge-in to navigate through the system prompts
more quickly.
When you are speaking to the Speech Navigation, follow the guidelines below:
• Speak clearly, but don’t shout.
• Speak at your normal pace, that is, not too slowly and not too quickly.
• In noisy environments, do not use speaker phones as the background noise will affect the
speech recognition success rate.