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Messaging User Guide
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• If the system does not recognize your command, you will be prompted to repeat it. If you
fail three times in a row, the system will play the prompt, "I do not understand that command.
Please call again," and then disconnect the call.
• The system recognizes North American English only.
Universal Voice Commands
The following Speech Navigation voice commands are available when you are logged into your
mailbox:
• Operator | Transfer to operator | Attendant | Transfer to attendant:
Transfers you to the operator.
• Bye | Goodbye | Hang-up | Quit:
Provided that you are not currently recording a message, the system plays a message
summary ("You have x messages. Goodbye."), terminates the call and exits the system.
• Exit:
Takes you up one level in the menu structure.
Enabling Speech Navigation
After your administrator has enabled Speech Navigation for your mailbox, you can turn it on
and off from the Web View.
To enable Speech Navigation for your mailbox:
1. Open the Web View interface in a web browser.
2. Enter your Mailbox number and Passcode, and then click Submit.
3. Select the Speech Navigation tab.
4. Click Enable Speech Navigation.
Speech Navigation is "turned on" for your mailbox’s primary and alternate extensions.
Entering Voice Commands
You can use the Speech Navigation voice commands to access your mailbox and manage
messages. Some submenus require the digit dialing.
Accessing Your Mailbox
The method to access your mailbox varies depending on whether you are calling from one of
your extensions or from an external number.
Note: After you enable Speech Navigation, you will receive prompts only in North
American English, even if your mailbox is configured to use non-English prompts.