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Speech Auto Attendant Optional Feature
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Making Calls
You can use the Speech Auto Attendant to place calls either with voice commands or digit
dialing.
Placing a Call with Voice Commands
The Speech Auto Attendant can call contact names or departments that are programmed in
the company directory by responding to your voice commands.
To place a call using voice commands
1. Dial the Speech Auto Attendant access number.
2. When the Auto Attendant answers, say one of the following:
• the first and last name of the person that you want to call;
• a department name; or
• a phone number (speak the number one digit at a time).
3. The system confirms the requested name and then dials the number associated with your
spoken command.
4. If the Presence feature is enabled, the system will also indicate the presence state of the
called party. The presence status information is for reference only, and thus the call will be
transferred no matter what the presence status may be.
Placing a Call with Digit Dialing
The Speech Auto Attendant can call contact names or departments that are programmed in
the company directory by responding to the digits that you press on the keypad.
To place a call using digit dialing
1. Dial the Speech Auto Attendant access number.
2. When the Auto Attendant answers, enter the digits to dial on the keypad.
3. The system confirms the requested number and then dials the digits that you selected.
Note: You can listen to all the department names that are programmed in the system
by speaking the "department" command.
Note: If, after two attempts, the Speech Auto Attendant cannot recognize the name
of the person or department that you are trying to call, you will be routed to the
operator.
Note: If, after two attempts, the Speech Auto Attendant cannot recognize the number
of the person or department that you are trying to call, you will be routed to the
operator.