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Chapter 5: Troubleshooting
Logging of events 179
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Troubleshooting
Logging of events
Diagnostic report
When contacting KVH Industries for support, please include a diagnostic
report.
The diagnostic report contains information relevant for the service personnel
during troubleshooting.
To generate the diagnostic report, access the web interface and select
HELPDESK. Then click Generate report.
Event log
The event log holds information of events registered in the terminal or
antenna. The same events are also indicated in the Antenna and Terminal
LEDs on the terminal LED panel.
The log includes the time of the occurrence, a short description, location of the
error etc. This information can help troubleshooting errors in the system. You
can see the event log in the web interface. For further information, see
Viewing the Event list or the Event log on page 150.
BGAN-X_UM.book Page 179 Wednesday, April 30, 2008 12:48 PM