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Chapter 5: Troubleshooting
Troubleshooting guide 157
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Troubleshooting
Troubleshooting guide
The below table provides information on some of the problems that might
occur, including possible causes and remedies to solve the problems.
Problem Possible Cause Remedy
No signal or
weak signal
from the BGAN
satellite.
The view to the
satellite is blocked.
Make sure the antenna has a
clear view in all directions. See
the installation manual for
details.
The antenna cable
is not properly
connected.
Check that both ends of the cable
are connected properly according
to the guidelines in the
Installation manual.
Also check that no connectors are
damaged.
The system is set
up to use one
specific satellite,
but the system is
outside coverage
from that satellite.
Enter the web interface. Select
SETTINGS > Satellite selection.
Select Auto and click Apply.
The system will now search for
the satellite with the strongest
signal and attempt to connect.
No
transmission on
the BGAN
network is
possible.
The Radio silence
function is
activated from an
external device
connected to the
I/O interface of the
terminal.
If the Radio silence function
should not be activated,
deactivate it from the external
device.
BGAN-X_UM.book Page 157 Wednesday, April 30, 2008 12:48 PM