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Chapter 5: Troubleshooting
172 Status signaling
02000
to
02009
Satellite
signal weak
The signal from the
satellite is weak.
Check the line of
sight to the satellite.
Be aware that
window glass may
reduce the signal
level.
Check that the
antenna is pointed
according to the
position data.
Adjust the position
to the highest
possible signal
strength.
02100 to
02109
Ciphering Off The network has
turned ciphering
off.
Do not transmit data
that requires
ciphering.
02200 to
02209
Ethernet data
session failed
Ethernet data
session could not be
established.
See the call log for
the cause of the
error. Refer to
Viewing the lists of
calls on page 77.
If the problem
persists, contact
your distributor.
02900
to 02909
Network failed
authentication
The TracPhone
system does not
accept the network
as a valid BGAN
network.
Restart the
TracPhone system.
If the problem
persists, contact
your distributor.
ID Event Text Explanation Remedy
BGAN-X_UM.book Page 172 Wednesday, April 30, 2008 12:48 PM