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Chapter 4: Using the web interface
Help desk and diagnostic report 149
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Using the web interface
Generating a diagnostic report
If you want to generate a diagnostic report, do as follows:
1. Click Generate report from the HELP DESK page.
In some browsers the file may open directly in your browser. If it does,
choose File > Save As to save the file.
2. Choose a location for the file and save it.
The diagnostic report contains relevant information for troubleshooting.
Please enclose this file when you are reporting an error.
BGAN-X_UM.book Page 149 Wednesday, April 30, 2008 12:48 PM