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41-001160-03, Rev 00, Release 2.4 xi
Contents
Chapter 9
Troubleshooting
.
About this chapter ...........................................................................................................9-1.
Troubleshooting ..............................................................................................................9-3.
Log Settings .............................................................................................................9-3.
Module/Debug Level Settings ..................................................................................9-4.
Support Information ..................................................................................................9-7.
WatchDog Task Feature .........................................................................................9-12.
Error Messages Display .........................................................................................9-15.
Troubleshooting Solutions ............................................................................................9-19.
Description .............................................................................................................9-19.
Why does my phone display “Application missing”? ..............................................9-19.
Why does my phone display the “No Service” message? ......................................9-20.
Why does my phone display "Bad Encrypted Config"? ..........................................9-20.
Why is my phone not receiving the TFTP IP address from the DHCP Server? .....9-21.
How do I restart the IP phone? ..............................................................................9-22.
How do I set the IP phone to factory default? ........................................................9-23.
How do I erase the phone’s local configuration? ...................................................9-24.
How to reset a user’s password? ...........................................................................9-25.
How do I lock and unlock the phone? ....................................................................9-27.
Appendix A
Configuration Parameters
.
About this appendix ....................................................................................................... A-1.
Setting Parameters in Configuration Files ..................................................................... A-6.
Operational, Basic, and Advanced Parameters ............................................................. A-7.
Simplified IP Phone UI Options Menu ..................................................................... A-7.
Network Settings ..................................................................................................... A-8.
DHCP Option Settings .......................................................................................... A-13.
Password Settings ................................................................................................ A-15.
Emergency Dial Plan Settings ............................................................................... A-16.
Aastra Web UI Settings ......................................................................................... A-17.
Configuration Server Settings ............................................................................... A-18.
Network Address Translation (NAT) Settings ........................................................ A-29.
Rport Setting ......................................................................................................... A-31.
Local SIP UDP/TCP Port Setting .......................................................................... A-32.
Draft 1