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Call Display services
Recommended configuration 3
The system has lines 01 and 02 appearing on all sets.
The supervisor wants to log all calls for lines 01 and 02 at his/her
set in order to analyze call traffic. Two users have been selected
to return unanswered customer calls. To avoid confusion when
logging and sharing lines, one user logs N
O calls
on line 01 and a second user logs N
O one answered calls on line
02. This clearly identifies who is responsible for returning calls for
each line and ensures that only one person calls the customer
back.
Call Logs with shared lines
Programming:
Configuration: Administration:
Line Access
Log Defaults
(assign log space
(lines 01 and 02 on all sets)
to sets)
Rinsing:
Call Services
(Ring
for lines 01 and 02) Set services
set: 21 (supervisor’s)
set:
(for lines 01 and 02)
Show set: 22
(for line 01)
Show sat: 23
set:
(for line 02)
DR5.1 Owner’s Handbook PO84262701